Returns & Policy Exchange
We hope you are satisfied with your purchase. If you are not completely satisfied, the following applies:
Refunds & Exchanges
- We will refund or exchange any product within 30 days, with proof of purchase
- We are unable to accept returns or exchanges of the following items:
- Used items
- Items whose original packaging is missing
- Items that expired after purchase
- Damaged or abused items
- Items with missing parts or accessories
- Customized items e.g. cut glass
- Items that were specially ordered
- Delivery charges
- We will:
- Refund items paid for with cash or debit card with cash
- Issue store credit for the original purchase amount if items were purchased on account
Regardless/irrespective of the guarantee/warranty offered by the manufacture, in the event of a genuine quality problem, Farm & City Centre will arrange a repair with the manufacturer, exchange or refund.
Cell phones/ Tablets & Appliances
Cell phones cannot be exchanged or refunded. Faulty cell phones/tablets are covered by a separate warranty.
Electrical appliances returned are subject to their warranties.
Share with us your in-store experience at firstname.lastname@example.org or talk to your local store manager about the service or products.