Ask Us Anything

Our experts are here to help.

With a long heritage of supporting Zimbabwean agriculture, Farm & City is here to answer your questions about all things agricultural. As the biggest retailer of agriculture and related implements in the nation, we work directly with leading producers to ensure you have all the knowledge you need to succeed.

Is your question not on this page? Click here to contact us.

Do you offer credit facilities?

We have a credit facility for Zimbabwean civil servants. Visit your nearest Farm & City Centre branch for a quotation of the products you want and an application form to apply for the credit payment scheme. Don’t forget your national identity card and current pay slip.

What is your returns and refunds policy?

We hope you are satisfied with your purchase. However, if you are not completely satisfied, we will refund or exchange your product within 30 days, with proof of purchase.

We are unable to accept returns or exchanges of the following items:

  • Used items;
  • Items missing the original packaging;
  • Items that have expired since purchase;
  • Damaged items;
  • Items with missing parts or accessories;
  • Customized items e.g. cut glass;
  • Items that were specially ordered;
  • Delivery charges.

We will refund items paid for with cash or debit card with cash, and issue store credit for the original purchase amount if items were purchased on account.

Guarantee

Irrespective of the guarantee/warranty offered by the manufacture, in the event of a genuine quality problem, Farm & City Centre will arrange a repair with the manufacturer, exchange or refund.

Cell phones/tablets & appliances

Cell phones cannot be exchanged or refunded. Faulty cell phones/tablets are covered by a separate warranty. Electrical appliances returned are subject to their warranties.

Do you accept bank transfers?

Bank transfers are accepted. For banking details click on the link commercial and payment services. Remember to bring your proof of payment to your nearest Farm & City Centre branch when you collect your goods.

What are your operating hours?

Mon – Fri: 8:00am to 5:00pm. Closed on Saturdays and Sundays.

Public holiday opening hours will be updated a few days prior to the holiday.

Is online shopping safe?

Yes. We have taken every precaution to ensure your personal details are safe with us. All sensitive information you provide is encrypted using industry standard Secure Sockets Layer technology, and we utilise a leading payment processor. We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa).

What is my closest store to collect from?

When you get to the checkout you’ll be able to select your region and town. If you are unsure of which store is your closest you can contact us by clicking here.

How do I reset my password?

Visit the Lost Password page by clicking here. You will be prompted to enter an email address to send a password reset email to, which will allow you to reset your password. Please ensure that you enter the email address you registered with. If your email address has changed, please send us an email on info@farmandcity.co.zw.

How much fertilizer and seed do I need?

If you are unsure about input quantities simply message us with details of the size of your plot, where you are and what you’re growing and we can help advise you.

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